COVID changes

Here is info put together by us on the changes made under COVID — how benefits are assessed, can you visit residents in care homes, our rights under the Care Act, “Long COVID” self-help groups and other issues. 

More topics will be added when ready.

Please email us at to add tips from your own experience. 

Benefit appeals held remotely during COVID

Care Act and Mental Health Act duties after the Coronavirus Act

Care home visits

Hospital visits — your right to have someone with you

“Long COVID” support

Telephone interviews for disability benefits

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